We at London Law Chamber’s are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, please contact me as I Muhammad Khan, am sole Practitioner and Director and am overall responsible for the running of the firm and compliance. You can call me at 02089931392 or email to me at email@example.com or by post to my office which is given on the top of this letter. Please always quote your matter reference number given in our correspondence.
If you have any queries at any stage, they should be raised initially with me. I shall exercise my best efforts to resolve the matter to your satisfaction. I will investigate and review your matter impartially in the light of your observations and my professional conduct limitation. The result of my investigation and review will be notified to you within the time frame as set out in standard terms and condition. If I cannot resolve the matter to your satisfaction, I shall guide you about the procedure how you can report your concern or make a complaint to the Legal Ombudsman and my regulatory body known as Solicitors Regulation authority. The Solicitors Regulation Authority provides complaints and redress procedure.
The Legal Ombudsman provides a service examining complaints against lawyers, including solicitors’ firms. He will usually expect firms to have concluded their examination of complaints within eight weeks their being notified of them. The services provided by the Legal Ombudsman are limited to individuals and smaller organisations. The full details of how to contact this office are as follows:
Address: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Minicom: 0300 555 1777
You should note that the Legal Ombudsman will not be able to accept your complaint if:
More than six years have elapsed from the date of the alleged act or omission giving rise to your complaint;
More than three years have elapsed since the time that you should have known about your entitlement to make a complaint if later than above; or the date of the alleged act or omission giving rise to the complaint was before the 6th October 2010.