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Making a complaint to us

We want to give you high-quality legal advice and service. If you are unhappy with any part of our service, or with your bill, please tell us:

Our complaints procedure explains how we deal with complaints. You can ask us for a copy.

Complaints are handled by Mr Muhammad Taj Khan, our Principal Solicitor.

How long it takes

We will acknowledge your complaint in writing within two working days, and tell you who is dealing with it and when you can expect our response. We aim to deal with your complaint as soon as practicable, and in any event within eight weeks.

The Legal Ombudsman

If you are not satisfied with how we have dealt with your complaint, or we have not resolved it within eight weeks, you may be able to ask the Legal Ombudsman to look into it. The Legal Ombudsman can usually consider complaints from individuals, and from some small businesses, charities, clubs and trusts.

The Legal Ombudsman will normally expect you to refer your complaint:

  • within six months of our final written response to your complaint, where that response told you about the Legal Ombudsman and this time limit; and
  • no later than one year from the date of the act or omission you are complaining about, or one year from when you should reasonably have known there was cause for complaint.

The Legal Ombudsman can extend these time limits where it considers it fair and reasonable to do so. Its contact details are:

Concerns about our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be, for example, about dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability or another characteristic. You can raise a concern through the SRA's "report a concern" page (opens in a new tab), by telephone on 0370 606 2555, or by post to the Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN.